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Posted: 24 June 2013

Motoring services such as driving tests and goods vehicle testing are going to be provided by a single agency.

Motorists and businesses will benefit from more convenient and cost effective motoring services - such as driving tests and goods vehicle testing - under changes announced today (20 June 2013) by Roads Minister Stephen Hammond.

The services currently provided by the Driving Standards Agency (DSA) and the Vehicle Operator Services Agency (VOSA) will be brought together into a single agency. This will allow for the delivery of the same high quality testing and standards services to motorists and businesses, but with greater efficiency. The DSA and VOSA are already undertaking work to make testing more flexible and convenient for customers and this merger will allow them to explore opportunities to extend this in the future. These services will be delivered by the single agency in 2014. A transitional board, under the leadership of VOSA Chief Executive Alastair Peoples, who will head the agency, will start work next month to determine the structure of the organisation.

Stephen Hammond said:

We need to make sure that we continue to keep pace with customers’ needs and deliver services in a way which is both convenient and cost effective.

These changes will put customers at the heart of the services they rely on and allow for a more coherent approach to service delivery. By bringing testing and standards services into a single organisation we will make life easier for customers and potentially reduce the fees we charge.

Staff at the DSA and VOSA do a great job in delivering for customers every day and we will work closely with them to support them through these changes.

Customers should be reassured that the same high quality service delivery will continue throughout the transition period.

This announcement follows the consultation on the motoring services strategy which ran from 13 December 2012 to 7 March 2013. The strategy proposed rationalising the roles and numbers of agencies to provide an improved and more efficient delivery of motoring services to customers. Respondents to the consultation were generally supportive of this proposal, recognising the benefits that such a move would bring but were keen to protect the quality of services.

A summary of responses to the consultation has been published by the department. Decisions on the other proposals detailed in the motoring services strategy, will be announced in due course.

Notes to editors

Alastair Peoples is Chief Executive of VOSA. Rosemary Thew, the DSA chief executive, will be leaving the agency at the end of June.

Roads media enquiries


[DSA]  
Posted: 24 June 2013

DSA and VOSA to merge

DSA and the Vehicle and Operator Services Agency (VOSA) are to merge into a single agency which will bring together their testing and standards services.

 

Rosemary Thew, DSA Chief Executive, has also announced that she will be stepping down and leaving the Civil Service on 30 June 2013.

Alastair Peoples, VOSA Chief Executive, will become joint Chief Executive for the 2 agencies and will oversee their strategic operations towards a full merger over the next year.

Rosemary Thew said:

“I’ve been considering moving on for some time, for private and personal reasons. The creation of a single agency replacing DSA and VOSA seems the right time for me to do so.

“I’m confident that the team here at DSA under Alastair’s leadership will continue to offer our customers the very best service they can as the merger proceeds and the combined agency emerges.”

No impact on our services

The changes won’t impact on:

  • the services you use that are provided by DSA and VOSA, eg driving tests
  • progress of other ongoing reform programmes

Better and more convenient services

The reforms are an outcome of the recent motoring services strategy consultation. They’re designed to offer motorists and businesses better and more convenient services, while making sure that road safety and first class customer service remain a top priority.


[DSA]  
Posted: 16 January 2013

New ADI test booking service available

You can now use DSA's new practical test online business service to do things like easily search for driving test availability, make multiple bookings and manage your availabilty for tests.

 

If you have a business ID

  1. Email your business ID number to customer.services@dsa.gsi.gov.uk – DSA will send you back an activation code called a ‘DAT code’.

 

  1. Register as an ‘organisation’ on the Government Gateway – you can’t use your ‘individual’ Government Gateway account.

 

  1. Go to the Government Gateway and click on ‘Enter the Government Gateway’.

 

  1. Log in with the Government Gateway user ID and password you set up in step 2.

 

  1. Select ‘practical test online business service’ from the list of services.

 

  1. Enter your DAT code, business ID and postcode.

 

You’ll then be taken to the home page where you can use the wizard to set up your account.

Lost or forgotten business ID

If you’ve lost or forgotten your business ID, email your business name and ADI number to customer.services@dsa.gsi.gov.uk. You'll then be sent your ID again.


If you don’t have a business ID

  1. Register as a business with DSA.

 

  1. You’ll get a business ID and DSA will email an activation code called a ‘DAT code’ to you.

 

  1. Register as an ‘organisation’ on the Government Gateway – you can’t use your ‘individual’ Government Gateway account.

 

  1. Go to the Government Gateway and click on ‘Enter the Government Gateway’.

 

  1. Log in with the Government Gateway user ID and password you set up in step 3.

 

  1. Select ‘practical test online business service’ from the list of services.

 

  1. Enter your DAT code, business ID and postcode.

 

You’ll then be taken to the home page where you can use the wizard to set up your account.


When you use the service in the future

When you want to use the service in the future visit www.gov.uk/dsa-online-business-service – you can add this page to your favourites or bookmarks. Then click on ‘Start now’.

You’ll then need to use your Government Gateway user ID and password to log in.

Email customer.services@dsa.gsi.gov.uk if you have any questions, or call 0300 200 1122 and then dial 25.


What you can use the service for

You can use the new service to:

  • view available test slots without candidate details
  • set up favourite test centres and check availability at them
  • get alerts for cancellations
  • make and manage multiple named bookings
  • easily swap tests appointments for 2 candidates
  • manage your availability for tests
  • book tests without entering a Captcha code

The service is available from 6am to midnight.

It was launched to motorcycle and vocational trainers in October 2012, and feedback has been really positive. Comments include:


[DSA]  
Posted: 08 January 2013

Green light for driving tests at Halfords


Plans to offer practical driving tests from branches of Halfords have been given the go ahead by Road Safety Minister Stephen Hammond.

Driving tests will be available from the Halfords store in Wellingborough from Tuesday 5 February. Other branches of Halfords across the country are expected to start offering tests in coming months. All tests will be conducted by Driving Standards Agency (DSA) examiners.

More local service for candidates

The move is part of an initiative to offer a more local service for driving test candidates. As well as using conventional test centres, DSA is working with public and private sector partners to provide driving tests in areas that don’t have a local test centre.

Road Safety Minister Stephen Hammond said:

"We are very pleased to be working with Halfords to provide a more local service for driving test candidates.

"This is a great example of working with private sector partners to provide an important local service that is convenient as well as being cost effective."

Halfords Commercial Director, Paul McClenaghan, said:

"Halfords is already a local destination for motorists, who come to us for a diverse range of automotive products and services.

"We’re always seeking new ways in which to enhance our offer, so working with the Driving Standards Agency is a natural fit for the business and extends the help we are able to provide to motorists."

Longer term proposals

The government is currently consulting on proposals to improve the way all motoring services are delivered. The Motoring Services Strategy consultation outlines long term proposals to put customers firmly at the heart of the way motoring services are delivered, so that they best serve the consumer while getting the best possible deal for the taxpayer.


[DSA]   [Pass Your Test News]  
Posted: 12 October 2012

Driving tests brought closer to home with partnership deal

Driving tests could soon be available from branches of Halfords under plans announced today by Road Safety Minister Mike Penning.

 

As well as using traditional driving test centres, the Driving Standards Agency (DSA) is looking at working with public and private sector partners to provide driving test premises in selected areas that don’t already have a local test centre.

 

The DSA began exploring a new approach to test delivery last year, offering tests from premises such as local authority buildings and leisure centres. In March this year the Agency announced plans to extend the scheme to 21 more locations, and invited proposals from businesses and other organisations.

 

The DSA has now selected Halfords plc as a preferred partner, and is also exploring partnerships with the Fire and Rescue Service and several universities. In one location the Agency also expects to sign an agreement with training company Mantra Learning Ltd.

 

Partners will allow the use of their premises at no cost to DSA, and tests will continue to be conducted by DSA examiners.

 

Road Safety Minister, Mike Penning, said:

“It is vital that public services are as open and accessible as possible. This initiative is a great example of how working with partners in the public and private sectors can help to ensure that we offer people the best possible service wherever they live.

 

“Our aim is to provide all driving test candidates with a local service that is convenient as well as being cost effective.”

 

David Wild, Halfords CEO, said:

 

“We want to help motorists wherever we can, so we look forward to working in partnership with the DSA to provide a first class service for drivers taking their tests.”

 

The scheme focuses on 21 locations, centred around five different areas across the country (Glasgow, Kettering, Manchester, Watford and Worcestershire). Testing from partner premises in these locations is expected to start from the autumn.

 

These arrangements apply to practical car tests; other types of test and theory test centres will not be affected.

 


[DSA]   [Pass Your Test News]  
Crown Copyright material has been reproduced by permission of the Driving Standards Agency which does not accept any responsibility for the accuracy of the reproduction.